How to Choose a Craftsman Through a Mobile App – A Guide

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In the digital era of 2025, finding a reliable craftsman is no longer associated with long phone calls, recommendations from neighbors, or dubious online ads. Mobile apps like Fix! are revolutionizing the way we search for and select professionals for small home repairs. But how can we make the most of this new opportunity and choose the best craftsman? In this guide, I will share effective strategies, often overlooked details, and practical tips inspired by real cases from Bulgarian households.

First Steps: Registration and Profile Setup

Success in choosing a craftsman starts with carefully filling out your profile in the mobile app. In Fix!, for example, I highly recommend:

Use real data – this instills trust in both the craftsmen and the platform.
Add photos of the site or problem – you will receive more accurate offers.
Specify your location – for faster response and real prices according to the region (e.g., Sofia, Plovdiv, Varna).

Posting a Request: What to Include

A quality request is half the success. Here are some little-known but highly effective tips:

Detailed material list – specify whether you need materials purchased (e.g., latex, drywall, fasteners).
Execution technique – if you have specific requirements (e.g., eco-friendly paints, dust-free sanding), state them.
Photos and video – a photo of the problem, even a short video, saves time and reduces the risk of misunderstandings.
Desired deadline and budget – be realistic but specific (e.g., "within 10 days, budget up to 300 BGN").

This way, you will receive offers that are realistic and tailored to your needs.

Evaluating Offers: Selection Criteria

Rating and reviews – trust craftsmen with detailed and recent reviews. Look not only at the stars but also at comments on attitude, punctuality, and cleanliness of work.
Portfolio –
request photos of similar completed projects. For example, if you are looking for air conditioning installation in Plovdiv, check if the candidate has worked in that area and with your type of equipment.
Licenses and certificates – for specific activities (electrical, gas, plumbing), require documents. In Bulgaria, some repairs legally require licensed contractors – this is your guarantee for legal and safe repair.
Execution time – the fastest time is not always the best. Rushed craftsmen often compromise quality.
Communication – ask questions through the app's chat. How does the craftsman respond to clarifications? Clear and quick communication is a sign of professionalism.

Security and Payment: What You Need to Know in 2025

Fix! and similar apps offer secure payments – the money is released only after the service is completed. This:

Ensures that you receive a completed and quality service before payment;
Limits the risk of fraud;
Allows easier resolution of disputes if they arise.

Tip: Always use the built-in payment system, not direct cash transfers!

Real Examples: How Technology Saves Time and Nerves

At the end of 2024, a client from Sofia posted a request for a small bathroom repair – replacing the siphon. They uploaded photos, specified dimensions, and indicated a need for consultation regarding the type of siphon based on the floor covering (granite tiles). They received three offers within an hour, chose a craftsman with a 5/5 rating and proven experience. The repair was completed in 24 hours, and the payment was made through Fix! After the repair, the client left a detailed review with a recommendation.

This story is typical for new digital platforms – quick response, transparency, and control over the process.

Small Tricks for Big Results

Periodically check offers – new craftsmen appear every day; the good ones are often busy, but the wait is worth it.
Negotiate a warranty period – even for small repairs, insist on a warranty (usually 6-12 months).
Ask about extraordinary conditions – such as night repairs, urgent visits, or work on weekends. This can change the price and deadlines.
Use the built-in calendar – plan the repair at a convenient time for you, and the app will remind you of the meeting.
Archive the chat – important agreements and conditions should be documented in the app.

Trends for 2025: What's Next
in Digital Repair Services

With the advent of artificial intelligence, mobile apps will offer:

Automatic suggestions for craftsmen based on your profile and repair history;
Interactive video consultations – real-time problem diagnosis;
Offers with dynamic pricing based on craftsmen's workload and regional differences (e.g., prices in Sofia and Burgas differ by up to 20% for some services);
Digital archive of all repairs in your home – with prices, warranties, and contractor contacts.

This evolution will increase transparency, security, and the long-term value of every investment in your home.

Common Mistakes and How to Avoid Them

Choosing only by price – cheap often turns out expensive, especially if there is no guarantee of quality.
Incomplete request – lack of details leads to incorrect offers and dissatisfaction.
Compromise with legality – working with unlicensed craftsmen, especially for electrical and gas installations, can be dangerous and illegal.
Using external communications – you lose the protection provided by the app.

Conclusion

The digitalization of repair services in Bulgaria is here to stay. Mobile apps like Fix! provide the opportunity for informed choice, payment security, and quick communication. Follow the above tips to turn every home repair into a successful project – with minimal stress, maximum quality, and guaranteed results.

FAQ – Frequently Asked Questions

What type of repairs can I request through an app like Fix!?
Through Fix! you can order almost all small and medium home repairs – electrical services, plumbing, painting, furniture installation, air conditioning, small construction activities. For more specific or large-scale repairs (e.g., complete renovation), I recommend clarifying details with the craftsman in advance.
How do I ensure the craftsman is licensed?
When applying for certain services (electrical, gas, plumbing), the platform allows craftsmen to upload or send a license. Always require one for work that legally requires qualification. If you have doubts, contact Fix! support or request additional documents.
How much do services through a mobile app cost?
Prices vary according to the service, region, and complexity. For example, replacing a faucet in Varna can cost between 30–60 BGN, while installing a light fixture in Sofia – about 40–80 BGN. Always compare several offers!
What happens if I'm not satisfied with the repair?
All payments through Fix! are protected. If there is a problem, you can report it through the app, and the funds will not be transferred to the craftsman until the issue is resolved. Always leave a detailed review – it helps other users.