Rating Craftsmen: How the Fix! System Works

968 words • about 4 minutes read

In a world where time is invaluable and the quality of home repairs is critically important, choosing a reliable craftsman is a challenge for every consumer in Bulgaria. Fix! changes the rules of the game by offering an innovative mobile platform that not only connects those seeking help with qualified craftsmen but also provides a transparent, secure, and efficient evaluation process. The craftsman rating system is the key to trust, quality, and peace of mind for every repair in 2025.

How does the rating system work?

The heart of Fix! is the detailed and objective craftsman evaluation system. It is based on real reviews, transparent criteria, and algorithms that consider not only quantitative ratings but also qualitative parameters like communication, adherence to deadlines, and correctness. Each craftsman receives an individual rating, which is updated after each completed order.

Main evaluation criteria

• Quality of execution: Based on the completed repair, users evaluate the result against the initial request.
• Adherence to deadlines: Time is money! Therefore, Fix! monitors whether craftsmen complete tasks within the agreed period.
• Communication and attitude: Feedback on professional behavior and willingness to assist is an essential part of the rating.
• Pricing transparency: The system encourages craftsmen who provide clear and correct offers without hidden fees.

The algorithm behind the rating

Unlike standard platforms, Fix! uses a multi-layered algorithm that combines:

• Average customer rating (from 1 to 5 stars);
• Number of completed orders – craftsmen with more experience have a more reliable rating;
• Frequency of negative signals – in case of systematic discrepancies, the rating is automatically lowered;
• Document verification – the identity and qualifications of craftsmen are verified, and certificates and licenses are additionally evaluated.

How is trust and security created?

Fix! works with independent moderators who review disputed cases, and for larger repairs – require evidence (photos, invoices, protocols). 

In case of suspicion of misconduct, the craftsman is temporarily blocked until the case is clarified. This is especially important in cities like Sofia, Plovdiv, and Varna, where competition among craftsmen is greatest.

Real stories: successful repairs through Fix!

A year ago, a family from Plovdiv used Fix! for an urgent electrical repair. The chosen craftsman received a 5-star rating not only for the quick response but also for the detailed report of the work done and the transparent price. This example shows that the system works in a real environment, creating long-term professional relationships between clients and craftsmen.

Little known tip: Trust craftsmen with a balanced rating

High ratings are important, but even more valuable are craftsmen who respond professionally to criticism. Check reviews with lower ratings – when the craftsman responds respectfully and offers a solution, it is a sign of true professionalism. Fix! provides the opportunity for two-way communication in each case.

What do companies and professionals gain from the rating system?

• Building a reputation: The rating serves as a digital business card for each craftsman or company on the platform.
• More orders: Users prefer craftsmen with an active profile and high satisfaction.
• Opportunity for growth: Top craftsmen receive priority display in the search engine and participate in special Fix! campaigns.
• Legal security: All terms and prices are documented through the platform, protecting both parties according to Bulgarian law in 2025.

Practical tips for clients

• Always compare several offers, paying attention not only to the price but also to the rating.
• Review photos from previous projects posted by craftsmen.
• Ask for a guarantee on the repairs performed and request a detailed description of the materials to be used.
• Use secure payment in the app for maximum security.

Local specifics and legal requirements

In Sofia and major cities, it is common practice for craftsmen to work with a contract, especially for more expensive repairs (over 2000 BGN). Fix! assists in drafting a standard contract that meets the requirements of the Consumer Protection Act. Additionally, for appliance installations (electrical appliances, gas equipment), a qualification certificate is required – such a document can be checked directly through the craftsman's profile.

Integration with modern technologies

Fix! uses machine learning and artificial intelligence to detect potential fake reviews 

and minimize the risk of manipulation. Each year the algorithms are updated, and in 2025 the introduction of video reviews and automatic document verification through electronic certification is expected.

Trends for 2025

• More and more Bulgarians are choosing digital platforms for repair services, valuing speed and transparency.
• Craftsmen invest in online reputation and training – this is no longer a luxury but a necessity.
• Companies developing in the industry use platform data for market analysis and service optimization.

Creative strategy for companies: build trust through content

If you are a company or independent craftsman, create educational articles, videos, and galleries with results from real repairs. On the Fix! platform, this content increases trust and leads to more requests. Do not underestimate the power of informative and visual content – it indexes excellently in Google and can put you ahead of the competition.

Conclusion

The craftsman rating system on Fix! is an example of a modern, transparent, and secure digital service that protects consumer interests and stimulates the professional development of craftsmen in Bulgaria. Use it wisely to ensure quality repairs and peace of mind in your home in 2025!

Frequently Asked Questions (FAQ)

• What should I do if the craftsman does not fulfill the order according to the agreement? 
  
  In such a case, you should report through the Fix! app. Your case will be reviewed by a moderator, and evidence (photos, communication, contract) will be required. If there is a violation, the craftsman may be sanctioned, and the payment refunded.
• How is the craftsman's rating calculated? 
  
  The rating is based on the average customer rating, number of completed projects, response to criticism, adherence to deadlines, and qualification checks. The algorithm is updated annually for greater objectivity.
• Can I see the craftsman's certificates and documents before hiring them? 
  
  Yes, the profiles of craftsmen on Fix! contain scanned certificates, licenses, and other documents that you can review before choosing a contractor.
• How is the quality of repairs guaranteed? 
  
  Besides the rating and reviews, Fix! offers the possibility of a service guarantee and payment only after the repair is accepted. In disputed cases, there is arbitration from the platform.