Secure Repair Platform – How We Protect Consumers

956 words • approximately 4 minutes read

In the digital world of 2025, consumer security is a key element in the search and offering of services. Especially when it comes to home repairs, trust in the platform that connects craftsmen and clients becomes the foundation for every successful deal. In this article, we will explore how Fix! ensures the security of its users and why this is so important for the Bulgarian market.

Why is security crucial for online repair requests?

Ordering repair services through a mobile app seems easy and convenient, but it also carries risks – from unscrupulous craftsmen to payment fraud. Therefore, consumer protection is not just an option but a mandatory requirement. Data shows that nearly 70% of Bulgarians are concerned when making their first online request for home repair. The solution? A digital platform with clear standards for security and transparency.

Three levels of security on the platform

• Verification of craftsmen – Every craftsman undergoes a verification process, including personal documents, professional certificates, and recommendations from previous clients.
• Secure payment – Payments are made through a secure payment system, after the service is completed and approved by the client.
• Built-in chat and archive – All communication is saved on the platform, so any misunderstanding can be resolved easily and transparently.

How does the craftsman verification process work?

Not everyone can register on Fix!. The platform requires the upload of valid identity documents and proof of qualification – for example, an electrician's license, a construction technician diploma, or a plumber's certificate. Part of the process also includes an interview with the Fix! team and a review of previous projects.

Real example:

Petya from Sofia posts a request for urgent plumbing repair. Thanks to the verification, she chooses a craftsman with over 40 successfully completed projects and an excellent rating – and everything goes smoothly, without surprises.

Technological security – 
 how do we protect personal data?

Mobile applications are vulnerable to attacks, so Fix! invests in encrypting all personal and payment data through SSL/TLS protocols. Anonymizing sensitive information is a standard, and regular security tests ensure that the platform complies with European and Bulgarian legislation – including GDPR. Every request and communication is stored on secure servers within the EU.

Transparency and trust – ratings and reviews

Every client can rate and comment on the craftsman's work. The platform does not allow manipulation of ratings – only real clients can leave a review. Additionally, in any conflict, the chat and photo archive is used to establish the truth – without one-sided decisions.

Secure payment – how does it work and why is it important?

Instead of upfront payment or cash, funds are blocked in an escrow account (so-called secure payment) and are released only after the repair is completed and approved by the client. This eliminates the risk of fraud and ensures that both parties are protected. For larger amounts (over 1000 BGN), the platform requires mutual confirmation and provides additional insurance.

Legal protection – what laws does the platform follow?

Fix! operates according to the Consumer Protection Act and the Electronic Commerce Act in Bulgaria. Every contract between the craftsman and the client is automatically created in digital form and is valid in court. If necessary, the platform assists with mediation and can provide information to the competent authorities.

Tips for even higher security when choosing a craftsman

• Choose craftsmen with complete profiles, photos, and clearly described skills
• Read not only the rating but also the reviews of other users
• Communicate only through the built-in chat system
• Do not share bank details or personal information outside the app
• Ask for a warranty on the work performed

Ideas for growth through security – how can companies stand out?

Many companies underestimate the importance of digital transparency. Implementing video reviews from clients, certified profiles, and publicly visible contracts can increase trust by up to 30%. Offer craftsmen the opportunity for additional training in security and client communication – this will set them apart in the market.

For a platform like Fix! to grow, it is important to invest 

not only in marketing but also in security – through regular tests, partnerships with insurance companies, and integration of new identification technologies (e.g., facial recognition or two-factor authentication).

Success story: How Fix! helped the Dimitrov family

The Dimitrov family from Plovdiv needed urgent roof repair after a storm. They posted a request on Fix!, received three offers, and chose the best one based on price and rating. Everything went through the platform – communication, contract, payment. After the repair, it turned out that some adjustments were needed. They reported it through the app, the craftsman returned and made the adjustments at no additional cost, thanks to Fix!'s warranty.

Frequently Asked Questions (FAQ)

• What should I do if the craftsman does not complete the repair as agreed? 
  
  If there is a discrepancy between the requested and performed service, report it through the app. All chats and photos are stored and will be reviewed by the Fix! team to find a fair solution. If necessary, funds will be refunded or a new repair will be organized.
• How can I be sure that the craftsman is qualified? 
  
  Every craftsman goes through a verification process – we check documents, certificates, and recommendations. The craftsman's profile shows ratings and reviews from real clients. Choose craftsmen with a complete profile and positive comments.
• Is it safe to pay through the app? 
  
  Yes, all payments go through a secure payment system and are released only after client approval. Avoid paying cash or outside the platform.
• Can I request an invoice for the repair? 
  
  Yes, the platform allows the issuance of an electronic invoice from the craftsman or company, according to Bulgarian legal requirements. Indicate the need for an invoice when making the request.

Conclusion

A secure repair platform is not just a convenience – it is a necessity in today's digital world. Fix! demonstrates that when innovation meets professionalism, trust and security become the standard. Choose wisely, compare offers, read real reviews, and always use secure payments. Only then will you turn repairs into an easy and safe process – no matter where you are in Bulgaria.